Launch Support

Go-live cover that sits close to the first orders

Launch support is the live stage after setup, when your storefront is open and the first customer orders start moving through the system. We focus on the parts that matter in a print shop: product selection, artwork upload, proof approval, pricing, payment, delivery details and the handoff into production. That early period usually exposes small gaps in labels, rules or staff habits, so the work is practical and hands-on.

The support package is built around the way a South African print business works. Corporate buyers may need a purchase order field, retail buyers need a clean checkout path, and your production team needs clear order notes and artwork status. We help you steady those moving parts without changing the way your shop already operates.

What we cover during the launch window

Coverage is centred on the first live flow and the checks that sit around it. We look at customer-facing steps, admin handling and production visibility, then tidy the details that often surface only after launch. This can include price matrix checks, artwork rule checks, courier settings, payment handoff and B2B account access.

• First-order checks across product builders and checkout paths
• Artwork upload and proofing checks for file type, size and status flow
• Price matrix review for quantities, sizes, finishes and client groups
• Order tracking checks so staff can follow jobs into production
• Portal access checks for trade clients, staff users and admin users

Where a product needs an extra field, a different proof step or a clearer dispatch note, we adjust the live settings and show your team how it works. The aim is to keep the first week organised, not to pile on more admin.

How the handover is run on site and online

The process starts with a launch checklist, then moves into guided checks with your team. We review what was built, test the live ordering path and sit with staff while they work through real examples. That can be done remotely or in person in Durbanville, Cape Town or with remote teams in Johannesburg, Durban, Pretoria, Bloemfontein, Stellenbosch and Paarl.

• Checklist review for products, rules and customer access
• Live test orders through the storefront and B2B portal
• Artwork and proofing checks using actual job types
• Staff walk-through for admin, order notes and status changes
• Launch issue log so small faults are not lost in the rush

We keep the process plain and measured. If something is not set right for the way your shop handles work, we show where it sits and who should manage it after launch.

Turnaround for launch support work

Launch support usually runs over a short live period around go-live, with a follow-through block once the first batch of orders has moved through production. The exact length depends on how many products are live, how many staff need handover and how much of the order flow is connected to courier and payment steps. A single catalogue with simple ordering needs less time than a trade portal with layered pricing and multiple approvals.

We plan the launch window around your opening date, your product count and the number of people who need to work in the system. If your shop runs multiple departments or separate customer groups, we build in time to test those paths properly before the pressure hits.

Pricing set-up for launch support

Pricing is usually based on the size of the launch, the number of product templates in play and how much live assistance the team needs. Some shops only need a short launch check after a fuller setup, while others need a broader handover because the catalogue, artwork logic and portal settings are all going live together. We quote according to scope, not by using a fixed rate that ignores the real work.

Jobs with more product types, more customer groups or more moving parts in the proofing and dispatch flow take more time to settle. If you need launch support together with storefront setup, template build or staff training, those items can be bundled into one clear project scope.

Aftercare once the storefront is live

Aftercare focuses on the early questions that come up once orders start landing in the queue. We help your team read job status, sort common user errors and understand what to flag when a product, proof or payment step is not behaving as planned. The support is practical and tied to the live workflow, not to theory.

• Guidance on order statuses, production notes and dispatch handoff
• Help with customer logins, portal access and account settings
• Checks for artwork rejections, proof delays and file issues
• Support for payment and delivery rules where they affect checkout
• Process notes for staff who handle admin and production queries

For shops in coastal areas like Durban or Cape Town, file handling and artwork handover can be influenced by how clients prepare material, so the first live week is a good time to tighten the rules. We leave your team with a cleaner routine and a clearer route through the system.