When a storefront needs hands-on help
Support usually starts with the working parts of the shopfront: a price matrix that no longer matches the sheet, a template that needs a fresh artwork size, or a proofing step that is slowing production. We deal with those moving pieces in plain language, because a print workflow has enough detail already.
Clients in Cape Town, Durban, Johannesburg, Pretoria and Bloemfontein use the same core system in different ways. A retail shop may need a small catalogue with strict artwork rules, while a trade counter wants B2B logins, branch pricing and repeat ordering for regular buyers. The support conversation shifts with that setup.
Template checks, file rules and artwork flow
Template work sits at the centre of many requests. A product builder must show the right size, the right finish and the right upload fields before the order reaches the studio. If the artwork rules are loose, the print team spends time fixing jobs that should have entered cleanly.
- Product dimensions and bleed settings
- Artwork upload rules and file checks
- Proof approval steps for customer sign-off
- Product variants for size, stock and finish
We also look at preflight rules where needed, so the file sent into production matches the job spec more closely. That matters most on repeat work, where one wrong trim line can affect a full run.
Price matrices that match the real job
Price setup is often where the quotes turn messy. A web-to-print shop may need pricing by quantity, size, substrate, finishing and delivery area, with different rules for corporate portals and public storefront orders. If the matrix is off, the customer sees the wrong number and the admin team has to clean up the order.
Support in this area normally includes price matrix review, charge rules for artwork handling, and checks on how add-ons appear at checkout. The goal is not only to show a figure, but to show the right figure for the exact product path the buyer has selected.
B2B portals for repeat corporate buying
B2B portals need a different hand than a retail storefront. Buyers may need account-specific pricing, login controls, order history and a shortlist of approved products. Some clients also need approval steps before an order leaves the portal and enters production.
- Account-based access for named buyers
- Product lists limited to approved ranges
- Repeats from saved artwork and saved specs
- Order tracking visible to internal teams
When the portal is set well, the print shop spends less time rekeying details and less time correcting old artwork. That suits busy trade counters in Durbanville, Stellenbosch and Paarl as much as larger operations in the main cities.
Payments, courier settings and order tracking
Once the store is live, the checkout flow has to line up with the way the job moves through the shop. Some orders need payment before release, while others sit on account. Delivery rules can differ by suburb, city or courier method, especially where a client wants collection mixed with nationwide shipping.
Support covers the practical side of that flow: checkout logic, delivery options, order statuses and the messages that guide a buyer through the process. Order tracking matters here too, because production staff and sales staff should be looking at the same job stage, not two different versions of it.
Training for the people who use it every day
Staff training is part of support because software only works properly when the team uses it with confidence. We work through the admin side, the template side and the handover side so the office team, studio team and sales team know where their part begins.
- Admin training for pricing, products and order handling
- Training on artwork checks and proofing steps
- Guidance for portal users and internal staff
- Support for new catalogue lines and workflow changes
A short refresher often sorts out confusion around product setup, permission levels or order routing. It also keeps the process steady when the catalogue expands or a new branch needs access.
A Durbanville team working across the country
Our base is in Durbanville, Cape Town, with support work shaped around South African print operations and their daily constraints. Some shops run a lean counter and a small studio, others carry a larger catalogue with multiple buyer types and tighter production rules. The support mix changes with the shop, not the slogan.
Pieter van Zyl leads the business, with Ayanda Nortje on implementation, Johan Kotze on product templates, Naledi Ebrahim on training, Ridwaan Adams on support and Bianca Daniels on client success. That mix helps when a job needs a fresh template, a portal review or a workflow check that touches more than one part of the system.